HOW TO CLAIM
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Please play responsibly - for more information visit www.begambleaware.org and www.jumpmancares.co.uk
Copyright © 2024 [brand]
UK Riches is operated by Jumpman Gaming Limited which is licensed and regulated in Great Britain by the Gambling Commission under account number 39175. For customers outside of Great Britain [brand] is regulated by the Alderney Gambling Control Commission. Registered business address (no correspondence): Inchalla, Le Val, GY9 3UL, Alderney
Any mention of 'Brand' hereafter refers to the website/brand being advertised on this page.
Introduction
This page (together with the documents referred to on it) sets out the terms and conditions that apply to your use of the Jumpman website as found at url https://[url]/ (the "Website") and the terms and conditions on which you will be entitled to play games on the Website - (the "Games"), register an account, and use the Website or any of our products (collectively, our "Services"). Please read these terms and conditions carefully before using the Website.
Once you have completed the registration process and by registering at 'Brand', you agree to be bound by these terms and conditions. You will also be agreeing to be bound by these terms and conditions by accessing, browsing or otherwise using the Website. If you do not accept these terms and conditions, you will not be able to register or play any Games on the Website or otherwise use our Services. Access to and use of the Website is subject to these terms and conditions of use.
Throughout these terms and conditions, “we”, “us”, “our”, or the "Company" refers to Jumpman Gaming Limited and/or the Website.
By registering on the Website, you are entering into a contractual relationship with Jumpman Gaming Limited, which is fully licensed under the relevant laws of the United Kingdom (for customers residing in the UK) and the State of Alderney (for non UK customers).
'Brand' is regulated by the UK Gambling Commission for customers residing in the UK, and the Alderney Gambling Control Commission for non-UK customers for the purpose of operating eGambling on the Website.
You are responsible for reporting your prizes and/or winnings or such reporting as required by your local law or tax authority, and for any applicable taxes thereon. We do not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
All times expressed in this document are in GMT.
You may not use our Services if:
By registering on the website and/or playing the Games you represent and warrant and affirm that:
We reserve the right to refund to any card that has been registered in the playing account.
If you breach any of the terms and conditions, we reserve the right to withhold winnings.
You hereby confirm to Jumpman Gaming Limited that all information provided in your registration and all personal information subsequently provided to Jumpman Gaming Limited in connection with your account is complete, accurate and not misleading. You agree to inform Jumpman Gaming Limited of any changes to such information by emailing us
In the majority of cases, the RTP (return to player %) for each game is listed within the information/help pages for the particular game. For all other game RTPs please click here.
"Real Money" refers to funds held in your account which can be withdrawn and have no requirements or restrictions attached.
Privacy policy
Jumpman Gaming Limited has registered with the Data Protection Office of Guernsey in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2001.
We draw your attention to our privacy policy which describes how we deal with and protect your personal information. By accepting these terms and conditions you also acknowledge and accept the terms of our privacy policy.
The privacy policy forms part of these terms and conditions.
Your 'Brand' account
When registering an account, you will create your own unique username and create a password. The username and password is used to access our website and services. It is very important that you keep this information secure and private. You are solely responsible for any deposits and/or losses that may occur on your account. Note: We take no responsibility for any third party access to your account. Please inform us immediately if you suspect that there has been any unauthorised activity on your account. We accept no liability for any loss caused or transactions made on your account when your username and password has been entered, we will assume this has been entered by you.
You are responsible for any wagers and all and any gaming transactions placed where your username and password have been entered correctly. You are responsible for the security of your username and password on your own PC or internet access location. If this username/password combination is "hacked" from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility.
In the event that you forget your username and/or password, please click on the forgotten password link and follow the instructions. You will receive an e-mail from us allowing you to reset your security details.
Once you have registered with us we may also ask you to provide further forms of identification as we deem necessary, so that we may carry out the appropriate identity checks as required by the UK Gambling Commission and the Alderney Gambling Control Commission.
We will ask you to provide us with identification documents to confirm your age, identity and current address (the details of which you will already have supplied in your registration form), proof of payment method or any other documents/evidence we deem necessary in order to satisfactorily verify your account. We also reserve the right to request certified/notarized documents in order to verify your account. By accepting these terms and conditions you consent to us confirming your age, identity and residence. We may also request documents in order to carry out a source of wealth check - more information on this can be found here. We will keep a secure record of all identity checks carried out.
We reserve the right to withhold any winnings and suspend or terminate your account if any of this information cannot be proven.
Access to the Website is permitted on a temporary basis, and we reserve the right to restrict or suspend your access to the Website or close it indefinitely. In such circumstances, subject to all due diligence checks being complete, your remaining Real Money balance will be repaid to you in full.
The identification information that you provide us on registration will be passed on to authorised credit reference agencies in order to confirm your identity and card details. By providing these forms of identification to us you agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them.
To ensure the information we hold on you are always up to date, we may, from time to time, re-perform our verification checks.
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. More information can be found here.
Jumpman Gaming Limited holds customer funds in a client bank account which is separated from company funds. Customer Balances are not protected in the event of insolvency. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the level: Not Protected. In the event the status of customer funds protection changes, you will be required to accept such changes before any further game play is permitted.
You are limited to one account per person.
You should log out when you have finished playing to ensure there is no unauthorised access to your account.
It is your responsibility to check that all deposit and bet instructions are correct before you submit. We do not accept responsibility, nor will we be liable for any mistakes you make in this regard.
We reserve the right to void any winnings or cash-ins which are enabled by wins as a result of a technical malfunction or administrative error. A technical malfunction is considered to be a failure of any system or systems that would cause an error in the processing of a transaction such that the normal processing of that transaction is interrupted and unrecoverable. Any unexpected programming error or wrong data validation which gives different results than what is expected or required will be considered a technical malfunction for these purposes.
Dormant Accounts: If you do not login to your account for a consecutive period of 12 months, your account will be considered a "dormant account". Prior to your account becoming dormant, we will notify you via the communication details registered to your account. Following your account becoming a dormant account, for security reasons we will suspend the real money balance remaining in the account to ensure it is safe and secure. This means you may not see your balance in your account if you attempt to log-in. Your rights to any remaining Real Money balance will remain unaffected and you can contact us at any time to have your balance restored. This may be subject to completing identity checks. If you have any questions relating to any of the above please do not hesitate to get in touch with our support team, who will be more than happy to help.
Closing your account
If you wish to close your account, you have the option to reopen it on request at any point in time. You can request an account closure by emailing us.
Such closure shall occur 72 hours after confirmation by customer support that your request has been submitted. If you login to your account prior to your account being closed, your closure request will be cancelled. Players are required to re-confirm their intention to close their account if they login within the 72 hour period. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us. If your closure request is related to responsible gambling, you should apply the tools mentioned in the Responsible Gambling section of these terms.
Closing your account renders the Games unplayable but with the option of them being accessed if you contact us. A closed account can be reopened if you contact us via email. You can also request to reopen your account by receiving a link to your registered email. This can be requested by entering your login credentials on the homepage while your account is closed.
We are not liable for the non-receipt of any account closure requests. If you make a withdrawal and then close your account, we will not close your account until the withdrawal has been fully processed, and any deposits or bets made during that period will equally be valid.
Bonus Policy
Banking Policy
The only currency available for all deposits and withdrawals is GBP.
You may add up to 3 payment cards to your account.
All cards and payment methods must be owned and/or in the same name of the person registered on the 'Brand' account.
You can deposit using:
The minimum amount that you may deposit in any one transaction is £10. In accordance with our customer affordability procedures, we may impose a proactively applied deposit threshold to your account. This will restrict the amount you can deposit across all Jumpman Gaming websites. By accepting these terms and conditions, you acknowledge these thresholds may be applied to your account and that these may be subject to change (either increasing or decreasing) at any time. Please note, any account level 'deposit limit' you have applied, will remain in place and take priority.
We are not a financial institution and thus any deposit made into your account are not due any interest payments on the deposit(s) whatsoever.
All withdrawals are subject to a £2.50 transaction fee. For example, if you withdraw £100 you will receive £97.50.
In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.
You have the unrestricted and legal right to withdraw your full Real Money balance in a single transaction. However certain withdrawal requests may be subject to you completing and satisfying additional due diligence, account activity checks and verification checks. If you have any questions regarding this, please contact our customer support team. Please note, as a result of these checks there may be a short delay in your withdrawal being processed.
When making a withdrawal you will be informed of the following:
If any sum is incorrectly credited to your account, you must point this error out to us.
Withdrawal payments will be made (once the pending period has expired) within the normal banking cycle. The funds should take 1-5 working days to be processed to your bank account.
Identification will be required in order to process your first withdrawal with us. You can provide the below documents to us at any time after registering your account. You will be asked to supply documents when you make your withdrawal if you have not submitted them already. The documents typically required are:
We reserve the right to request the ID documents mentioned above to verify your account or approve any withdrawals at any time.
Your withdrawal will remain ‘pending’ on your account while any ID documents are reviewed and verified. If your submitted ID documents are rejected, any pending withdrawals will be returned to your balance within 48 hours. You will receive an email instructing you to provide updated ID documents. It is your responsibility to ensure the documents you upload to the website meet the criteria set out above and are submitted in the correct category. ID documents submitted in the wrong category will be rejected. If all applicable ID documents have been verified, any pending withdrawals will be processed within 24 hours.
Withdrawals cannot be sent to 'Pay by Mobile'.
Withdrawals can be paid to any of the cards you have registered on your account. It is your responsibility to notify us if any cards need to be removed from your 'Brand' account.
Self-imposed limits
You have the right to set self-imposed limits on deposits. Limitations are set as daily/weekly/monthly and you can do this by visiting the Responsible Gambling page or contacting us via e-mail. We will seek to action these limits as soon as your request is received, and read. You will receive confirmation of your new limits via e-mail. You also have the option to apply a limit when making your first deposit. You will be able to increase these limits but this will only be permitted after the expiry of a 24 hour cooling off period. Please note that your deposit limit is applied at an account level - on this specific Website only. It will not be applied to any other accounts you hold which are owned/operated by us. To apply limits on your other accounts, please either visit the specific website or contact our support team.
Imposed limits and Restrictions
In response to any interactions with you, we reserve the right to suspend or permanently remove your access to all Jumpman gaming websites where we have concerns that you are not in control of your gambling or deem you to be at risk of gambling related harm. This can take the form of imposed deposit limits, account cool-offs and removal of cashier access and gameplay. You remain solely responsible for all activity while your account is active.
Self-exclusion
If you are concerned that your gambling is out of control, you have the right to exclude yourself from the Games and you may do so by sending an e-mail to us with your instructions as to how long you wish the account to be inaccessible. You also have the option to self-exclude your account by visiting the responsible gambling page.
Self-exclusions must be applied for a minimum of 6 months. At the end of the exclusion period, your account will remain inaccessible unless we are notified by yourself to reopen. We will be unable to lift the block on access during the exclusion period. Any Real Money balance remaining in your account will be returned to you subject to completing any necessary verification checks.
Self-exclusion means that you will not be able to play any of our Games during the term of your exclusion. This measure will be applied to all accounts you hold with Jumpman Gaming within 24 hours. This means you will not be able to access or register to any of our sites during the time of your exclusion.
If you decide to apply a ‘self-exclusion’ to your account, you shall not be permitted to open any new account with any Jumpman Gaming Site during the term requested. If you are in breach of your ‘self-exclusion’ (including within the first 24 hours), we shall be entitled to terminate any new account you open with any Jumpman Gaming website, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. Please see our Responsible Gambling page for more information regarding ‘self-exclusion’ and ‘cool-off’. Applying a self-exclusion will result in steps being taken to remove your name and details from any marketing databases used by the company within two days of us receiving a notification of your self-exclusion. We will also take all reasonable steps to prevent any marketing material being sent to self-excluded customers as soon as is practicable.
At the end of your self-exclusion, your account will remain closed. Please contact us via email if you wish to reopen the account. There will be a one day cooling off period before you can gain access to your account.
If you choose to self-exclude your account, we strongly recommend that you request this with any other online gaming operators you hold accounts with.
GAMSTOP
Jumpman Gaming is integrated with ‘GAMSTOP’ which is provided by The National Online Self-Exclusion Scheme Limited. This service is available to all UK customers. For more information please visit: www.gamstop.co.uk/. The service is designed to help prevent you from accessing all online gambling websites which are integrated with the service.
If you are registered to the GAMSTOP scheme, you are not permitted to use our website.
If on a later date (after successful registration with us), you register to the ‘GAMSTOP’ service, we (via GAMSTOP) will take all reasonable steps to block you from accessing your accounts with us or registering to our other websites.
Our website operates and communicates with GAMSTOP based on the registration information you provided directly on the GAMSTOP self-exclusion service. We do not have access to your GAMSTOP registered details. You are solely responsible for any errors with regards to your personal details registered on GAMSTOP.
To ensure your registration to GAMSTOP is effective, we therefore strongly encourage you to ensure that your details with GAMSTOP are accurate and kept up to date. We will not be responsible for you failing to keep this information up to date.
The GAMSTOP self-exclusion service will only prevent you from accessing or opening online gambling accounts that match the details you have provided to GAMSTOP. We will therefore not be responsible for failing to prevent access to your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to us and/or GAMSTOP.
The GAMSTOP self-exclusion service is intended to assist You with responsibly managing your online gambling. As per the ‘Your Responsibility’ section of the GAMSTOP terms of service:
“You understand that self-exclusion using GAMSTOP is intended to be an aid to help you manage your use of online gambling websites. It is not intended to function as a replacement for willpower, is not fool proof and we cannot guarantee that it will always result in your being denied access to gambling websites.
Your self-exclusion using GAMSTOP will be most effective if you do not try to work around the exclusion measures GAMSTOP has put in place.”
We cannot be held liable to you or any third party if you are able to continue to gamble using our website. In addition, in no circumstances will we be liable to you or any third party if you are able to access your online accounts or open new online accounts during a period of self-exclusion under the GAMSTOP self-exclusion service for reasons outside of our reasonable control. This includes circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you and/or you provide incorrect/misleading account registration information with us.
Should we discover or become aware that you have breached the terms of the GAMSTOP agreement (see below) by registering or continuing to use accounts you hold with us while having an active registration with GAMSTOP, we shall be entitled to terminate any accounts you have open with any Jumpman Gaming website and forfeit any winnings.
“You agree not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to circumvent GAMSTOP's mechanisms for the duration of your self-exclusion. You are entirely responsible for any actions you take designed to circumvent any self-exclusion registered with GAMSTOP.”
Take a Break
You may also contact support and request to ‘Take a break’ on your account for the following durations:
a) 24 hours
b) One week
c) One month or
d) Any period up to a maximum of 6 weeks.
This will restrict you from playing at the specific requested brand only.
Your account will automatically be available for gameplay following its conclusion.
Reality Check
The Reality Check tool reminds you how long it has been since your gaming session began.
The reminder will appear on screen while you are on the site. You will have the options to continue playing, view your transaction history or log out.
The reality check timer will begin when you place your first wager. The reminder will appear once the time has expired and will continue to appear at the requested time intervals.
To set your reality check, please head to our responsible gambling page.
Acceptable Use
Acceptable use of our Services
You may use our Services for lawful purposes only. You will cooperate fully with any Company investigation into activity as detailed below.
You may not use our Services:
Keeping your account secure
To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if you're concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.
Parental Control
We do everything in our power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view:
Net Nanny www.netnanny.com
Cybersitter www.cybersitter.com
Cheating, unlawful and suspicious activity - Suspending an account
There may be occasions where we will have to suspend your account with us. In these circumstances, your funds may be temporarily unavailable for you to use or withdraw. This includes (but not limited to) any of the following circumstances:
We will attempt to complete any investigations and deal with them and the cause of such suspension as soon as practicable in the context of any legal or regulatory obligations that we may have. However, pending the completion of our investigations, we are entitled to continue the suspension or if necessary, opt to close the account at our sole discretion, void any winnings and forfeit any funds remaining. These investigations are conducted on a case by case basis.
If you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your account. In addition, we shall inform the relevant authorities, relevant regulatory body, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will not be allowed to open any future accounts with us.
In addition to the above, there may be other occasions where we will have to suspend your account with us. Again, we reserve the right to close the account, void any winnings and forfeit any funds remaining. These investigations are also conducted on a case by case basis. For example, this includes manipulating your gameplay or executing any other deceitful activity in relation to: (i) a bonus promotion offered on any of the websites owned and/or operated by us (for example by opening multiple indistinguishable accounts to obtain a welcome bonus several times on the site, only depositing during promotional activity or opening multiple accounts across the network), (ii) our free games offers (for example, by playing repeatedly only with free games), or (iii) repeated patterns of deposit/cash out/redeposit purely intended to gain the deposit related bonus. (iv) abusing any loophole, you have identified in the bonus conversion system which results in you converting bonus amounts to real money prior to fulfilling the wagering requirements as outlined in these terms, (v) if you are found cheating or if we determine that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Website and/or the Games, (vi) should we become aware that you have previously done any of the aforementioned at any Jumpman Gaming website.
Complaints and disputes
The following procedure applies to UK customers:
Stage 1 – Customer Complaint Procedure:
Once submitted, the complaints team will:
In the event that the complaints team is unable to resolve your complaint to your satisfaction, you have the option to escalate the complaint as a dispute.
Stage 2 – Dispute Procedure:
The ADR entity will act as an impartial adjudicator on disputes that arise between Jumpman Gaming and a customer only when:
Customers who reside in the UK should contact eCOGRA for Alternative Dispute Resolution (ADR).
If we cannot resolve your complaint or you remain unsatisfied with the outcome, you have the right to lodge a complaint over any decision taken by us with: eGaming Compliance Services Limited (eCOGRA). Their website is located at www.ecogra.org
eCOGRA may be contacted in this respect at www.ecogra.org/ata/dispute.php
For more information please see: www.ecogra.org/ata/policies_procedures.php
ADR is a free of charge service and the ruling reached by the ADR entity is to be considered final by both you, the customer, and Jumpman Gaming, the operator.
For non-UK customers only, you have the right to lodge a complaint over any decision taken by us with the Alderney Gambling Control Commission. Their website is located at www.gamblingcontrol.org. The AGCC may be contacted in this respect at info@agcc.gg.
Once referred, the ADR entity will:
Intellectual property
You acknowledge that we are the owner or licensee of all intellectual property rights on the Website and the material published on it. Those works are protected by intellectual property laws and treaties around the world and all rights relating to the same are reserved. You also acknowledge that the graphic element of the Website are the copyright, trademarks, service marks or trade names, as applicable, of Jumpman Gaming Limited and you agree that have no rights to such items, nor any other items, graphics, terms, concepts or methodologies contained therein. You may not modify any paper or digital copies of any materials printed or downloaded nor use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited. You may not use any part of the materials on the Website for commercial purposes.
Our liability
You agree that you will only use the Website in accordance with these Terms and Conditions. We will not be responsible or liable to you for any loss or damage that you may suffer as a result of using or in connection with your use of the Website, except with regard to the provisions of the below. You agree that you will be responsible for any losses, expenses or other costs incurred by us without limitation as a result of any breach by you of these terms and conditions.
Nothing in these Terms and Conditions excludes liability:
You have certain rights under the law. These include that we will provide services with reasonable skill and care and within a reasonable time.
You have certain legal remedies if we breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which you may also be entitled.
We are not responsible for indirect, incidental, consequential, special or punitive or damages arising out of or related to any claim or action under these terms and conditions, whether bases on contract, tort (including negligence) or other legal theory, even where we have been notified by you of the possibility of such loss or damage. Further, we are not responsible for:
In addition, the Services (including for greater certainty the Website and the Games) are provided on an "as is" basis and we do not promise that such services will be available uninterrupted and in a fully operation condition at all time. Access to the Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. We will not be liable for:
We use well-established and reputable third party payment service providers for the acceptance of online payments. While we endeavour to ensure that due care is exercised in handling credit/debit card information by these third party payment service providers, we will not be liable for any compromise, misuse of this information or breach of security by these third party payment service providers.
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
Amendments
The information on the Website may contain inaccuracies or typographical errors.
We reserve the right to amend these terms and conditions or any of the procedures set out in these terms and conditions. If this happens, we will give you notice of any material changes before they come into effect. We will inform you of any such amendments by email where you will be directed to the revised terms and conditions on the Website. By further accessing, browsing or otherwise using the Website, including playing any Games, you will be deemed to accept and agree to such amendments.
Unless otherwise expressly provided by the revised terms and conditions, the revised terms and conditions will be incorporated into these terms and conditions.
We reserve the right to suspend, modify or remove or add content to the Website (other than these terms and conditions but including, for greater certainty, the Games), at our sole discretion with immediate effect and without notice. Subject to your statutory rights we shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Services.
If any part of these terms and conditions is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then that part will be severed from the remainder of these terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Bingo (90 Ball)
How to play
90-Ball Bingo is easy to play. All you need to do, is select a room to play in and then pick which game you wish to play in. Ticket prices vary between games and rooms, so once you are happy with the price, just select the number of tickets you want to buy and ‘confirm’ your purchase.
The game is easy to pick up, we will mark all the numbers off for you, and if you are lucky enough to be a winner, we will even automatically claim your prize and add your winnings to your account.
Tickets
Each ticket has 15 unique numbers on, ranging from numbers 1 to 90. These are the potential balls that will be drawn in the game. Each time a ball is drawn that matches up with a number on your ticket, it will be marked off, getting you nearer to a win. Numbers are spread over three lines, and split into columns of numbers. In column 1 you’ll always see numbers 1-10, in column 2, numbers 11-20 etc. You will never have more than 5 numbers per line. The aim is to get each number marked off per line, depending on the prize pattern in play.
Prizes
In 90-ball bingo there are three prizes to play for, the 1-line prize, 2-lines prize and finally the full house, or 3-lines prize. The 1-line is played first, you can win this prize by marking 5 numbers off of any line (top, middle or bottom of the ticket) before any other player. The first player or players to mark off the 1-line on a ticket wins the prize. Once that prize has been won, the game moves on to the next prize, which is the 2-lines prize. Here players are trying to get any 2-lines marked off their ticket before any other player (top and middle, top and bottom or middle and bottom lines). The first player to get 2-lines marked off their ticket wins that prize and the game then moves on to the final prize, the full house. The full house is won when a player is first to get all 15 numbers marked off on a ticket.
Split wins
It is possible for more than one player to win a prize, and even a chance that a player will win the same prize with more than one ticket they are playing with. The prize amount displayed for that prize type is always split equally based on the number of winning tickets. For example, if player A gets 1-line on two tickets at the same time as player B on one ticket and the prize was £15, then player A will receive £10 and player B £5.
Automatic voiding
The bingo system has an automatic voiding policy in place whereby each game may require a minimum number of players to have bought tickets or a minimum amount of money to have been staked for it to play out. Where the minimum settings have not been met the game will be automatically voided and any player stakes will be credited back to their account.
Progressive Jackpot
Some rooms or games of bingo may have a Progressive Jackpot included. This is an extra prize available on top of the full house prize. It can be won if a player gets the full house in under a certain number of ball calls. The criteria may be different per jackpot and will always be displayed in the bingo room. If you are unsure you can always contact customer services for more information. The Progressive Jackpot will go up based on sales and once it gets won, it will go down to the guaranteed seed amount for the next game it is available.
Any winnings from a Progressive Jackpot may be subject to more detailed validation checks and accordingly may take longer to credit to your account or be processed if you have requested to withdraw the funds.
You win a jackpot if you get the full house within a number of ball calls specified for each jackpot. You can find the number of ball calls needed within the jackpot name (i.e. “Progressive jackpot (40 calls)” refers to a jackpot that can be awarded when getting a full house in 40 calls or less).
If more than one player qualifies for the jackpot they will receive a share of the jackpot prize based on the number of winning tickets they had that triggered the jackpot.
Malfunction
This game is played over the Internet which is a communication medium that is known to be imperfect. Messages to or from your display device and the game servers may be lost or interrupted. If you have wagered on a game but are unable to watch the draw take place the tickets will remain valid and in the draw.
In the event of a disconnection or any discrepancy during a game, reconnecting and re-selecting the room/game should allow you to reconnect to the game to watch from the current point in the game. In the event a game has completed before the player is able to reconnect, any tickets purchased will still have been valid and any winnings due will be automatically credited to the players account.
In the event of disconnection, the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
In the case of any malfunction or evidence of any player infringement of the result of the draw, all bets and winnings are null and void.
The purchase of Bingo tickets is final.
Free Bingo
The 'Free Bingo' room is only available for customers who have made a deposit within the last 7 days.
General
Applicable laws may require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these terms and conditions without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under the terms and conditions, at any time during the term of these terms and conditions.
We are entitled to involve third parties to satisfy our contractual obligations without being required to notify you.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
If we fail, at any time, to insist upon strict performance of any of your obligations under any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Except for any members of the Jumpman group of companies, no person who is not a party to there terms and conditions will have any right to enforce it.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
We each acknowledge that, in entering into these terms and conditions, neither of us has relied on, and will have no right or remedy in respect of, any statement, representation, assurance or warranty (whether negligently or innocently made) other than as expressly set out in these terms and conditions.
We reserve the right to take action against anyone who, in our opinion, is in breach of these terms and conditions. Such action includes, without limitation, terminating your registration and terminating access to the Website.
Nothing in these terms and conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
Cookies
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit the Website, note the advertisements you click on and the other sites you enter via a link from the Website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of the Website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific Website content unless you accept the use of a cookie or similar device.
Last updated: 18/05/2021
Any mention of 'Brand' hereafter refers to the website/brand being advertised on this page.
General
'Brand' is a website that is operated and owned by Jumpman Gaming Limited (a company registered in Alderney under registration number 1815) under their UK Gambling Commission and Alderney Gambling Control Commission licences (for information on company details please contact our support team here).
Jumpman Gaming Limited are controllers in respect of your personal information. Jumpman Gaming Limited is registered with the Data Protection Officer of Guernsey in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2011.
Privacy Policy for customers of 'Brand'
'Brand' respects the privacy of its visitors and customers. 'Brand' recognises the importance of protecting certain information collected from users. This privacy policy (together with our terms and conditions) explains how 'Brand' retrieves, stores, and uses information provided by its customers through the 'Brand' website.
Changes to the Privacy Policy
'Brand' reserves the right to change the Privacy Policy at any time. If this happens, we will give you notice of any material changes before they come into effect. We will inform you of any such amendments by email where you will be directed to the revised privacy policy on the Website.
The use of cookies and other user information
Cookies are often used on transactional websites, in order to save customer log-in information, or a customer's personal website customised design. A cookie is an electronic information file that is stored on a customer's hard drive of their laptop or PC. 'Brand' only uses cookies for the operation of the website.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will drop cookies when you log onto the website.
Public messages
Any information that is disclosed in a public area of the website is public information and users should exercise caution when deciding to disclose personal information on the website. If you voluntarily disclose information in a public area of the website, such as a message board, that information may be collected and used by a third-party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of these third parties in public areas of the website. If you disclose information in a public area, you do so at your own risk.
Collection, use and sharing of personal information
'Brand' will collect your personal information when you register; voluntarily provide it when you use the website; or provide it when you communicate with us. We also collect your personal information by observing how you use our website and services (for example, your gameplay information, or information about the device you use to access the website).
If you register, 'Brand' may use the personal information that it has collected about you for billing purposes, to verify your identity, to administer and manage your account, to process payment information, to provide promotional messages regarding relevant products or services, to personalise your experience when using the website and services and generally to improve our products and services. You can unsubscribe from receiving promotional messages at any time.
'Brand' may also use your personal information to send out e-mails informing you of technical, service, important account balance information or security issues related to a product or service you requested, confirming you requested a product or service, or providing periodic updates or information relating to the product or service you requested. For so long as you are subscribed to a service, you will not be able to choose to unsubscribe from these mailings, as they are considered an essential part of the service you have chosen.
'Brand' may occasionally hire other companies to provide limited services on its behalf, including without limitation, payment service providers, banks, cloud service providers, third party quality assurance testing providers, threat detection, user authentication and fraud prevention service providers, analytics companies, IT service providers, marketing companies, accountants, auditors, and other professional service providers. In that regard, 'Brand' will also will share your personal information in order to assist us with meeting our regulatory obligations or as required by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining your source of funds or income, or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request. 'Brand' will only provide these companies that information which is reasonably required to perform the service, and they will be prohibited from using that information for any other purpose.
'Brand' will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting our terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with data protection legislation. At certain financial thresholds (based on your deposits across our websites) we may share personal data with Experian to help us understand the affordability position of our customers. To do this, Experian will provide data and insight that is based on the outstanding credit commitments. This is done for in accordance with our social responsibility procedures, to help ensure our customers are playing at a pace they can afford. Your deposits limits on our website may then be adjusted accordingly. For more information on how this is data is stored and handled, please visit CRAIN.
When our third-party contractors or partners collect and/or have access to your personal information we require that they protect the confidentiality of your personal information and treat it in accordance with this Privacy Policy.
'Brand' may disclose your personal information to the UK Gambling Commission or the Alderney Gambling Control Commission or if otherwise required to do so by law or in the good-faith belief that such action is necessary to conform to legal requirements or comply with legal process or any regulatory or governmental request. 'Brand' may also disclose your personal information where necessary to protect and defend the rights or property of 'Brand'; enforce the terms and conditions; act in urgent circumstances to protect the personal safety of 'Brand' employees, users of the website, or members of the public.
'Brand' may disclose your personal information to any member of the group of companies of Jumpman Gaming Limited, please contact customer support for more information.
'Brand' may share some or all of your personal information in connection with or during negotiation of any potential sale or investment in any of the companies in the Jumpman Group or companies associated with Jumpman Gaming Ltd or corporate transaction (e.g. a sale of a substantial part of our respective businesses, merger, financing, restructuring, consolidation, acquisition, corporate divestiture, dissolution transaction, or other proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets). In the event of an insolvency, bankruptcy, or receivership, your personal information may also be transferred as a business asset.
In the event that Jumpman Gaming Ltd procures the services of a company other than Jumpman Gaming Limited to provide gambling services through the website, your personal information may be shared with that third party.
The types of data we collect
How we keep your data secure
We implement various measures to ensure you data is secure. Your data is handled securely via encryption, firewalls, and access control policies. Third party security audits are conducted to ensure Jumpman Gaming comply with standards set in ISO/IEC 27001:2013.
Legal bases for processing
International transfers
Where 'Brand' transfers personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, 'Brand' takes measures to provide an appropriate level of data privacy protection.
For example, 'Brand' uses approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. 'Brand' takes steps to ensure that the information that 'Brand' collects is processed according to this Privacy Notice and the requirements of the applicable law wherever the data is located, through contractual means (such as by using the standard contractual clauses approved by the European Commission for data transfer, as available here) or other means (such as ensuring that the European Commission decisions determined that such jurisdictions offer adequate level of protection, as available here).
For more information about the transfer of your personal data outside of the EEA, please contact us (our contact details are available under the "Contact details" section).
Making changes to your personal Information using the website
You may use the tools made available on the 'Brand' website to update or remove certain of your personal information. Deleting your personal information may result in you not being able to access some areas of the 'Brand' website and/or services to which you have subscribed. 'Brand' will not provide a refund for any prepaid service which is inaccessible to you because of the deletion of your personal information. 'Brand' may, however, still retain your personal information to resolve disputes, to enforce our terms and conditions, and to comply with any and all technical and legal requirements and constraints related to the security, integrity and operation of the website.
Your rights
You have a number of rights in respect of your personal information, which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. 'Brand' will advise you in our response to your request if 'Brand' is relying on any such exemptions.
Any request to exercise your rights in respect of your personal information must be made in writing and provide sufficient detail to identify the personal information and the action being sought.
'Brand' will respond to written requests within thirty (30) days of receiving such request. 'Brand' will either make the requested information available within that time period, or provide written notice of an extension where additional time is required to fulfil the request. If 'Brand' cannot fulfil your request in full or in part, you will be provided with a response in writing that explains the reason for refusal and the further options available to you.
Retention of your personal information
'Brand' will retain your personal information for as long as it reasonably requires it for legal or business purposes, but it will not usually retain your personal information for more than seven years after your account has been closed.
Please note that 'Brand' may be required in certain circumstances to retain some aspects of your personal information indefinitely (for example, in order to prevent us from sending marketing communications to you when you have told us not to (i.e. self-exclusion). 'Brand' will take all necessary steps to ensure that the privacy of this information is maintained for the period of retention.
Important information on Google cookies used on the website
This website is using cookies from Google, including Google Analytics and Google Ads, for analytics purposes and personalization of advertisement.
By using the website, you are deemed to have agreed to have your personal data and cookies used for personalization of advertisement.
Learn more on how Google uses information from sites or apps that use their services from this article: https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk
Please make sure you have read and understood the information provided in this article before using this website.
To find out the personal interests Google has available for advertisers about you, please visit https://adssettings.google.com/authenticated to view or turn off ad personalization options.
Learn more on how Google Ads work here: https://safety.google/privacy/ads-and-data/?hl=en
Please only use this website if you consent to the use of your personal data and the data collected by Google Analytics and Google Ads cookies for personalization of advertisement.
If you no longer wish to allow us and/or Google to use your personal data, please stop using the website, and follow these steps:
1) Go to https://tools.google.com/dlpage/gaoptout/ in order to install the Google Analytics Opt-out Browser Add-on. This is available for Microsoft Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera browsers. This will allow you to opt out of providing your data to Google Analytics.
2) Go to https://adssettings.google.com/authenticated and turn off Ad personalisation.
3) Remove and/or block cookies from the domain googleadservices.com. This can be done in your browser’s Cookie settings under the Settings menu:
4) Remove and/or block cookies from this domain. Open the cookie settings (as described above) and delete and/or block all cookies from the domain of this website.
5) You may need to opt out on the Network Advertising Initiative and Digital Advertising Alliance networks too.
On this website we use Google Analytics and its Advanced features for:
Contact details
If you have any questions regarding your personal data please contact our Data Protection Officer at Dataprotectionofficer@jumpmangaming.com or you can send your request in writing to Jumpman Gaming Limited, Inchalla, Le Val, Alderney, GY9 3UL
For any other requests please contact our support team here.